CARE AND CLEANING

Your Pandora jewellery is of the highest quality and if properly cared for, will give you many years of enjoyment.

Here Are Some Simple Do's and Don'ts...

• Don't use silver polish, silver dip cleaners or baking soda to clean your Pandora. This can remove the oxidation that is part of the design of some Pandora pieces.
• Do clean your jewellery with a polishing cloth or by soaking it in warm water with a mild dish detergent and scrubbing gently with a soft toothbrush. Take care to remove any charms with pearls or white enamel before cleaning this way. Remember to rinse well and use a soft cloth to dry.
• Don't expose your Pandora to harsh chemicals like cleaning products, make up, lotions, hairsprays and perfumes.
• Do treat your Pandora like fine jewellery - take it off before showering, going to bed, gardening, rock climbing (don't laugh - we've seen it and it wasn't pretty!) or doing other activities that can subject your Pandora to undo wear and tear.
• Don't wear your Pandora in a pool, hot tub or spa. The chemicals found in these can react with gold and silver and change the look of your jewellery.
• Do wear a Pandora safety chain on your bracelet. It will help safeguard against accidental loss.
• Do drop by our Langley store if you are in the area for a free in-house cleaning. We offer a 30- minute cleaning process that tumbles your bracelet in a special solution that makes your charm collection look brand new again!

Add a Pandora Polishing Cloth to your shopping bag.

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Care Guidelines for Specific Pandora Items

Oxidized Jewellery - is meant to fade to an antique look as it is worn. How quickly the oxidation disappears, depends on how the jewellery is handled. Things which can cause the oxidation to fade faster include sweat (if you wear jewellery while doing sports or exercising), chlorine, perfumes, body creams and cleaning agents. Oxidation that fades is not considered to be a defect but is considered normal wear.

Wood Beads - are made from hardwoods and are protected by layers of lacquer which enhance their durability. Wood is a natural product and these beads do need a little extra care. To clean, use a polishing cloth on the silver part only (not the wood) and do not expose to water or any chemicals.

Bracelets - Pandora bracelets will stretch slightly over time. The increase in length will vary depending on how many charms are worn on the bracelets. Pandora clips are recommended to minimize stretching. They should be used to evenly distribute your Pandora charms around the bracelet and thus reduce stress caused by too many charms hanging on one particular section of the bracelet.

Pandora Clasps - When closing your Pandora clasp, never use force. Forcing the clasp closed can cause permanent damage to the bracelet. Ensure the bracelet is sitting correctly in the bed of the clasp. Never use tools to open the clasp (with the exception of the Pandora Clasp opener).

Threading Your Pandora Charms - Pandora charms should be gently threaded on the bracelet. Should a charm get stuck on the thread, return it to us or bring it in to any Pandora retailer and it will be sent back to the Pandora head office where they will decide if this is a warranty issue.

Pandora Murano Glass Charms - These charms are made of glass that is fired at a very high temperature to make sure they stand up to everyday wear. Please take care to avoid chips or cracks. Also avoid exposure to chemicals that can cause an etched appearance. Glass charms that become damaged in these ways are not covered under warranty.

Pandora Charms with Pearls -Pearls should never be worn in water containing detergents or chemicals. Special care should also be taken to never expose pearls to any product containing a high alkaline content such as hair spray, perfumes and soaps. All these chemicals can strip the pearl of it's outer pearly layer. Also avoid expose to extreme heat or cold.

Pandora Leather Items -Leather is a natural material and will soften over time especially where folded or knotted. Hold the folded part of the lariat still and twist the charm on slowly when putting a charm on a lariat to avoid damaging that part of the leather. For leather bracelets, hold on to the metal end that the charm is being twisted on to on while threading on a charm to prevent the leather from unweaving. Leather can also stretch or fade and this is not considered a defect and therefore not covered under the warranty.

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Storing Your Pandora Jewelry

For maximum protection when not being worn we recommend that your Pandora is wrapped in acid-free tissue and stored in a plastic bag with an interlocking seal. This will prevent it from being exposed to sulfur in the environment that will tarnish the silver.